Insurance Reinstatement 

 

After a lot of stress from innovation group and nothing happening thankfully Aviva contacted Mathew Greengrass and within hours the problem was being resolved and I would like to thank him and his team who rectified the problem swiftly and with the minimal disturbance to the property, I would like to also say what a great team of guys you have so polite nothing was to much trouble and the job was done and now back to normal.took all the stress out of the situation. I would recommend your company to anyone and if I ever have another problem I shall insist they contact you first. I will recommend to friends and family if they have a problem your the guys to come to.. kind regards

Mr & Mrs G

September 2020

Insurance Reinstatement - Escape of Water

 

Today signals the final day of work on our property which was hit by flood damage just over a month ago.

 

Matthew does not know that I am writing this email.

 

I just wanted to say how excellent Reeve have been during the whole process.

Their restoration team (painters, carpenters, electrician) have been professional, polite and have done a tremendous job.

 

Often I find people are quick to criticise but not so quick to praise.

Hopefully this email will correct the balance a little.

 

Having had a mini-disaster at our property at the beginning of July we now find ourselves in a position where the house has been put right back to its former self with minimum fuss.

We have found the whole process with our claim with AVIVA and the work by Reeve to be efficient and first class.


Congratulations to you and Matthew. I have worked in professional services for 30 years and this is a great case-study on how to satisfy the client.

Mr & Mrs V

August 2020

Insurance Reinstatement

 

The network supplier Reeve property restoration have been excellent from start to finish, they did what they said they would when, their workmen (and they were all men) were all very friendly, knowledgeable, professional and took into account the fact my mum who lives with us is vulnerable and has been shielding

 

They actually finished the job two days earlier than expected and called today to check we were happy with the work, other than having new floor tiles you wouldn’t know they had been here, we had a bespoke unit made to measure by a small local firm that they managed to remove and reinstall with no problems

Aviva Customer

August 2020

Insurance Reinstatement

 

Hello Ali

 

I hope you are keeping well. I just wanted to drop you a line to send my sincerest thanks to you for being so helpful in keeping me informed on progress and planning in the work, along with Matt and Andy regarding my Lloyds insurance claim, and of course Tom and James who came over to fit the new laminate flooring and to complete the decorating of my conservatory respectively.

 

Tom and James have both done a really lovely job and I am delighted with the quality of the workmanship, their attention to detail and also with their helpful, professional approach to me as a customer. They are a credit to your organisation, as are you Ali and Matt. I was very pleased with Matt’s research and determination into finding me a close match to my existing lounge laminate flooring and you’d hardly know it was a different make and I know it took some doing to source it.  I am very grateful for all of your help  Ali in organising the works needed for me to get  back to some semblance of order, after an extensive period of time being in a damp, dusty, and untidy mess for so long! It’s lovely to be able to walk into my conservatory with the new flooring and a beautifully finished paint job, so perhaps you could pass on this email to your colleagues and my  sincerest thanks for me?

 

I am very grateful to each and every one of you.

 

Stay safe and well all of you. You are doing and amazing job there are Reeves!

Mrs O

July 2020

Insurance Reinstatement

 

Hi Matthew

Yeah that is all great with us, and we would also like to say a very big thank you to you and all your guys for getting the job completed as fast as you have and for the great standard of work they have put in, they have all been more than helpful and patient with us, we would have no problems giving you the highest recommendation to anybody that asks. We really are grateful to everybody concerned for all they have done, so once again thank you

Mr and Mrs C

July 2020

Insurance Reinstatement

 

Dear Mr Stowers

Thank you and Matthew for arranging the team to put my bedroom ceiling back to rights. They all arrived at the times given and did their respective jobs as detailed. It is lovely to be back in my room so clean and fresh. Thank you all.

Mr B

October 2019

Insurance Reinstatement

 

Dear Andy, I just needed to thank you for all your help and support over the past few months putting my home back together and totally transforming my en-suite which looks amazing! Its been a very stressful time for me, with everything thats been going on in my life, but you got me the best team of guys who I grew very fond of. Also, Matthew did an amazing job of coordinating everything. 

Mrs C

September 2019

Insurance Reinstatement

 

Thank you all for doing such a wonderful kitchen for us & for being so cheerful + pleasant. We're sure Andy will do a great job too and we're eally looking forward to seeing him soon! 

Mr L and Mrs C

August 2019

Insurance Reinstatement

 

All Reeve workmen were courteous,good communication, and extremely professional in the work that they did for us. We were very satisfied with the standard of workmanship from all of their staff. Thank you.

Aviva Customer

August 2019

Insurance Reinstatement - Escape of Water

Dear Andy, I just wanted to thank you again for all your help and support over the past few months in putting my home back together and totally transforming my ensuite which looks amazing!

Its been a very stressful time for me, with everything else thats going on in my life, but you gave me the very best team of guys who I grew very fond of. Also Matthew did an amazing job of coordinating everything. 

Kind regards to all!

Mrs C

July 2019

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Reeve Property Restoration Ltd

Petan House, Woodland Farm, Shortthorn Road, Stratton Strawless, Norfolk.  NR10 5NU.

Tel: 01603 755000.

Registered in England & Wales.  Company Registration Number: 4257393.  VAT Registration Number: 711661068.

Directors: Marcus Reeve and Tara Reeve